If you’re using Microsoft’s OneDrive or OneDrive for Business for the synchronisation of your SharePoint files, you may be among the many users who have run into some problems. So, what do you do when you experience OneDrive for Business sync issues? It’s the same as encountering any other problem, inside or outside the workplace: identify the problem, search for the solution and resolve. With OneDrive, though, these tasks are more difficult than they should be.

Some help is at hand for synchronisation issues, as Microsoft offer a list of fixes or workarounds for OneDrive for Business sync issues. But as the name suggests, a workaround isn’t going to solve the problem at hand, rather it sweeps the problem under the rug. Further, the software’s multiple variations mean the steps required to resolve sync issues will also vary, dependent on which iteration you’re using.

Whether it’s fixing the problem or finding ways to get around it, the bottom line is that synchronisation issues are going to put strain on your workers and slow them down.

In this post, we’re going to uncover the root of some of these OneDrive for Business sync issues, see how far you can get following Microsoft’s advice, and decide whether there is an altogether easier solution.


Resolving OneDrive for Business sync issues

There are multiple versions of the OneDrive software, as we’ve covered in detail before. Microsoft took initial inspiration from Groove’s peer-to-peer network software (which can trace its own lineage back to IBM’s Lotus Notes Environment) and developed it into SkyDrive. The software went through a re-branding in 2014 and OneDrive is now in its 4th iteration—Files On-Demand. But several iterations share parts of the same code with each other. OneDrive for Business NG is based on OneDrive Personal, whereas the original OneDrive for Business remains (as buggy) as it was. No wonder this has made it notoriously difficult to differentiate between the software: SkyDrive, OneDrive, new/next-generation sync client, and now Files On-Demand… each of which is slightly different to the last (and that’s ignoring OneDrive for Business, Groove.exe, and SharePoint Team Sites). When sync issues arise, users must know (or try and find out) which versions they’re using and which documentation can help them before they can even start solving them.

The confusion between systems has become so bad that Microsoft published a support article just to help you figure out which OneDrive sync client you’re actually using. If, in your taskbar, you see:

  • The white cloud icon with text: “OneDrive – Personal” or “OneDrive”, you’re using the new OneDrive sync client.
  • The white cloud icon with text: “Files are up to date”, you’re using the previous OneDrive personal sync client.
  • The blue cloud icon with text: “OneDrive – <your company>”, you’re using the new OneDrive sync client.
  • The blue cloud icon with text: “OneDrive for Business”, you’re using the previous OneDrive for Business sync client.

Synchronisation issues should be a quick fix—resolving conflicted copies of documents or merging users’ changes should be done at the click of a button. Having to identify the OneDrive sync client you’re using before you can fix the problem is a clear time waster. It makes the task of solving OneDrive or OneDrive for Business sync issues more complex and time-consuming than it should be.

OneDrive for business sync issues

This is why Microsoft’s decision to create more iterations of OneDrive without fixing the problems present on current versions of the software has frustrated so many users. Instead of improving the software so users encounter less synchronisation issues, Microsoft push out ‘new’ versions of the software with some tweaks and start the whole process over again, this time ensuring a ‘better, and more reliable sync client for OneDrive for Business’.

What OneDrive users need is consistency when syncing their files. They can’t achieve this when a) OneDrive for Business sync issues are still prevalent and b) resolving sync issues is so confusing.


A single, unified platform for file synchronisation

Easier365 provides you with dedicated software and a dedicated user interface for your file synchronisation needs. The software integrates with SharePoint, using many of the style features that users are already familiar with—like views and metadata—without incurring the more common OneDrive for Business sync issues.

And if you do encounter those OneDrive for Business sync issues, Easier365 is there to help. For example, you can select the specific files you need to sync with your Team Site without needing to sync every file in the folder. Standard SharePoint limits regarding file sizes and frequency are also not a problem. And you can work with SharePoint 2007 and 2010 the same way you would with SharePoint 2013, 2016 and Office 365 without having to worry about different generation sync clients. Alongside these features, Easier 365 also provides:

  • An application interface: navigate your SharePoint Online or SharePoint on-premises libraries with ease to find your files in less clicks.
  • Remote deletion: delete files locally without also deleting them on SharePoint or Office 365. Sounds simple, but it’s still a problem in OneDrive for Business!
  • More power: Easier365 is multithreaded software meaning that no matter how many GBs of data you have you can be confident the system can handle it.

Built by Office 365 and SharePoint experts, Easier365 exists to give you the sync and share platform that you need. And one that you can understand.


To find out more about SharePoint, OneDrive and OneDrive for Business file synchronisation, don’t hesitate to get in touch with Digilink today. You can also download a one-month trial of Easier365 for free here.