Digilink Limited is committed to fully protecting your privacy. This Privacy Policy makes clear what personal information we collect and why, what we do with it and the choices you have regarding your information. Our policy applies to you if you use our software products or services, or if you use any of our websites or interact with us on social media.

All data is processed or held within the scope of the General Data Protection Regulation (GDPR).   We are also registered with the Information Commissioner’s Office under the U.K. Data Protection Act under Registration Reference Z8842230.

How we may collect information?

We may collect personal information supplied directly from you, such as your personal name, company name, company address, email address, phone number and other contact information. We also collect transaction information about products you purchase, prices, your method of payment and your payment details. Situations in which you provide us with information could include purchasing products from us directly or via our online services, or requesting trial or evaluation versions of our products, etc.

How we may use your personal information?

The law on data protection sets out a number of different reasons for which a company may collect and process your personal information. As a company, we are often required to process your personal information in order to carry out certain tasks relating to our business activities. In such cases, processing of personal information can be justified on the grounds of legitimate interest.

Examples are:

  • We may use your personal information to contact you directly.
  • We may contact you to provide customer support and to respond to, and communicate with you, about any such support requests.
  • We may have received requests from you if you need to obtain or provide information.
  • We may contact you to provide you with information regarding products (i.e. new releases) or with regard to promotions, special offers etc.
  • We may contact you regarding sales and general enquiries, e.g. warranties, product recalls.

We would use your personal information to comply with a request from you in connection with the exercising of your rights (for example where you have asked us not to contact you in respect for marketing communications, we will keep a record of this against your details in order to be able to comply with your request).

We use your personal information for contractual reasons, i.e. in order to process your orders and payments or to give you a refund.  We may use third parties to manage the commercial payment processes.

We use your personal information when you have given your consent, for instance to communicate with you by email etc., to inform you about our products and services, offers and promotions.

We use your personal information should there be a legal obligation to do so.

Finally, we use your information in certain circumstances should it be in your own vital interests, for instance to advise you if there are any urgent product advisories concerning the security of your own data or where we otherwise reasonably believe that the processing of your personal information will reduce any potential damage to your interests.

How long do we keep your personal information?

We will only use your personal information for as long as necessary for the purpose for which it was collected.

With whom may we share your information?

We may share your information with payment gateways or other partner companies or their support representatives but solely in connection with fulfilment of your own business requirements as you have expressed them to us.  Digilink will use reasonable efforts to protect your information, respect your privacy and will not rent, sell, distribute or otherwise make your personal information commercially available to any third party. We only work with other companies who meet our standards on the processing of data and data security.  We may transfer your personal information to other organisations, for example if required to do so by law by a public or regulatory authority.  We may share information with fraud prevention agencies, or if we necessary, share information in order to exercise or protect our legal rights, users, systems or services.

How do we keep your personal information safe?

Digilink Limited implements technical and organisational security measures to protect the personal information supplied by you against loss, destruction, and any unauthorised access by third parties. We ensure that all partners we work with act in compliance with the General Data Protection Regulations (GDPR).

Your rights with respect to your personal information?

You have the right to request what personal information is held about you and our reasons for processing it.  You may also have the rights as follows:

  • The right to be informed about the processing of your personal information.
  • The right to request access to your personal information and have it corrected if it is inaccurate.
  • The right to object to and or restrict the processing of your personal information.
  • The right to have your personal information erased (the “right to be forgotten”).

To Contact Us

If you have a question about this policy, would like to exercise any of your rights or have a complaint, please contact us at:

Digilink Limited
Premier House, 45 Ealing Road,Wembley,Middlesex, UK,  HA0 4BA

Should you wish to remove or modify any information that may have been recorded about you, please email Digilink at info@digi-link.com, with full details. If you have any questions regarding security or online privacy, please email digilink at info@digi-link.com

Should you be unhappy with the outcome of your enquiry, you can contact The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Telephone 01625-545700.

Please visit the ICO’s website for further details at: https://ico.org.uk 

We may review this policy from time to time. Updated versions will be posted on our website.

 

Date of policy revision: 24/05/18