How to resolve OneDrive for Business sync issues

January 13, 2017

Have that blue syncing feeling? If you’re experiencing OneDrive for Business sync issues, you’re not alone. And don’t worry, we won’t spend any time on our introduction to this post because most likely you’re currently in a jam and in need of a quick fix. We’ll give you the ‘how to’ bit first, so you can turn that blue indicator into the hallowed green tick, and get the files you need most up to date. Once that’s sorted, then we can explore the reasons why.

Resolving your issues

First things first: check your sync client. Often OneDrive for Business sync issues are down to problems with the sync client itself. One thing you should be aware of is that there are two different versions of OneDrive for Business sync clients. There is the OneDrive for Business sync client and the OneDrive for Business next generation sync client.

Stop everything and check which one you have.

According to Kollabria Research, the most popular version of SharePoint is 2010 (40%), followed by SharePoint 2007 (25%). Microsoft’s OneDrive for Business next generation sync client only works with Office 365 and your SharePoint 2013 personal space. Below, therefore, is advice for solving OneDrive for Business sync issues for the previous generation sync client. If you have the next gen sync client, you should check out the Microsoft community forums for more information on resolving your issues.

After you’ve checked what sync client you’re working with here, you will need to:

Update your OneDrive for Business

If you’re using OneDrive for Business as part of Office 365, you shouldn’t need to worry as Microsoft should be updating the platform automatically. But if your OneDrive for Business isn’t syncing, who knows? The first step is to make sure you are on the most current version. What if you don’t have the OneDrive for Business sync app? You can download it here.

Check your file and folder names and types

There are certain characters or files types in OneDrive for Business that are not recognized by the platform and if your files or folders contain such characters, they will not be synced. Annoying, right? Here’s the list of invalid characters and file types you can use as a reference guide.

Check your file sizes and lengths

Just as above, there are similar restrictions on file sizes and path lengths, as well as the number of files you’re trying to sync at once. Users can sync up to 20,000 total items across all synchronised libraries. The limit per team site library is 5,000, and individual files up to 2GB. So, make sure you are within the correct parameters.

Your sync connection could be broken

Sync errors can occur for several reasons. Hitting the ‘Repair’ button in the OneDrive for Business menu on the taskbar might just fix the problem – if you need specific instructions on repairing, you can find them here.

Stop and restart

The grand old option for many problems in our modern times. Sometimes all it takes is restarting your sync client. Also, if it’s within a certain library then you only need to stop and restart that library.

Still got a problem?

If, after trying the above, you are still experiencing OneDrive for Business sync issues, there could be other issues for your trouble:

Local file deletion – this can easily happen, especially when you or your colleague has synced a team site’s files (under 5,000) onto both his laptop and tablet – when they go to delete a file from their tablet, the file will also be deleted from their laptop.

Sync selectively – The option with the original sync client is all or nothing. You can sync your entire team site or no syncing whatsoever. With the next gen sync client, you can choose which files you want to sync, but only in your personal OneDrive for Business.

Easier365: Easier, everyday

Having jumped through several hoops at this point, if your OneDrive for Business sync issues remain, you may need to bring in third party help. Luckily, there is Easier365 from Digi-link, that can get to the root of your issue and importantly solve your OneDrive for business sync issues. Built by OneDrive for Business and SharePoint experts, Easier365 exists to do the things OneDrive for Business cannot do – giving you the sync and share platform that you need.

Sidestep the issues we’ve discussed above by deploying Easier365: for example, select the specific files you need to sync with your Team Sites – you don’t have to sync every file in the folder any longer, nor do you have to think about file limits or sizes. You can work the same with SharePoint 2007 and 2010 just as you would with SharePoint 2013, 2016 and Office 365, without having to worry about different generation sync clients. Along with these features, Easier 365 also gives you:

  • An application interface to navigate Office 365 libraries, meaning you can find that specific file in one click
  • Remote deletion so you can delete file locally without also deleting them on SharePoint or Office 365
  • Large, multithreaded and powerful so no matter how many GBs of data you have, Easier365 can handle it

To see even more features and what Easier365 can bring to your OneDrive for Business, SharePoint and Office 365 platforms, get in touch with us today. Or why not try Easier365 right now? Click here for a free trial. It might just be the answer you’ve been looking for.


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